Every tenant deserves...
... a warm, dry, safe affordable home — and clear information they can rely on.
This website provides practical guidance, tools, and resources to help tenants understand their rights, resolve issues, and navigate the rental system with confidence - all free.
Our goal is to make renting fairer, clearer, and less stressful for everyone. Whether you’re dealing with repairs, inspections, rent increases, Healthy Homes concerns, or end‑of‑tenancy disputes, we offer step‑by‑step support in plain English.
We’re here to empower tenants across Aotearoa with knowledge, confidence, and community.
Tenancy Advocacy You Can Trust
Our advocacy team has supported hundreds of tenants across Aotearoa through the Tenancy Tribunal — from complex disputes to simple bond refunds. We’re one of the few advocacy groups in New Zealand with no ties to landlords, property investors, or property management companies. Our independence means our only priority is supporting tenants.
If you’re facing a tenancy issue and need guidance, our experienced advocates are here to help you understand your rights and take the next step with confidence.
A Tribunal Support Client says...
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“I just want to share my experience and a review on the Premium support package offered by Bruce Gordon the founder and tenancy advocate with the Tenant Support Group.” I came across the tenancy support group when I needed help with my tenancy issues. I was extremely unsure of everything at that stage. Bruce immediately became like a safe haven for me and helped me so much. Going through a tenancy dispute has been incredibly stressful, and having someone knowledgeable to guide me through the process has made a huge difference. Bruce helped me understand the steps involved, review documents and evidence, and prepare for the Tenancy Tribunal process. What I appreciated most was having someone who understands tenancy law and could explain things clearly when everything felt overwhelming. The structured advice and support gave me much more confidence in navigating the situation. If you're dealing with a tenancy issue and feel unsure about the process, having guidance like this can be really helpful.” Tanya Gray
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Click here for more testimonials from tenants who have commented about our support for their own case.
More Support When You Need It
Most tenancy issues can be resolved with the free guidance provided through our Tenant Support Group Facebook community. Our volunteers help thousands of New Zealand renters understand their rights and deal with everyday tenancy problems.
For tenants needing more individual assistance, we now offer TSG Tenant Advocacy — personalised Advocacy Plans designed around your particular circumstances.
Your Tenancy Problem. Your Advocacy Plan.
No two tenancy disputes are exactly alike, so we don't believe everyone should have to purchase the same support package.
Whether you're dealing with a difficult landlord, property manager, rent arrears, repairs, unlawful notices, or an upcoming Tenancy Tribunal hearing, we'll assess your situation and determine what assistance we can realistically provide.
You don't need to know the law or decide which package you need. Simply tell us what's happening.
How It Works
1. Tell Us Your Story
Complete our Request Tenant Advocacy form. Explain what's happening, what outcome you're hoping for, and any important deadlines.
2. We Assess Your Situation
We'll review the information, identify the key issues and evidence needed, and ask any necessary follow-up questions.
3. Receive Your Personal Advocacy Plan
If we can assist, we'll explain what TSG proposes to do, what outcomes may realistically be achievable, the expected work involved and your fixed price.
4. You Decide
There's no obligation to proceed. If you accept your Advocacy Plan, we'll explain the payment arrangements and get started.
Fair Pricing and Flexible Payments
Your Advocacy Plan is priced according to the work required, not simply the type of tenancy problem you're experiencing.
You'll know the agreed price and what's included before committing.
For plans over $100, weekly or monthly payment arrangements may be available, helping make individual advocacy more accessible.
What Can TSG Help With?
Depending on your circumstances, your Advocacy Plan may include:
- Reviewing tenancy agreements, notices, correspondence and evidence.
- Explaining relevant tenancy rights and practical options.
- Preparing letters and responses to landlords or property managers.
- Assisting with Tenancy Tribunal applications, responses and evidence preparation.
- Helping organise documents, chronologies and submissions.
- Preparing you for Tribunal proceedings.
- Communicating with your landlord or property manager under an appropriate Authority to Act.
- Ongoing case guidance within the agreed scope of your plan.
Every plan is individually assessed. We don't promise particular Tribunal outcomes or include unnecessary services.
Free Help Is Still Available
Our Facebook Tenant Support Group continues to provide free community guidance.
We also offer our Free Tribunal Support Kit, containing useful templates, checklists and guidance for tenants preparing their own cases.
Ready to Get Help?
Tell us what's happening and what you'd like to achieve. We'll assess your enquiry and explain the next steps.
No obligation. No need to choose a package. Just tell us your story.
Website implementation: Link the final REQUEST TENANT ADVOCACY call to your existing Get Help → Request Tenant Advocacy form. Keep the Free Tribunal Support Kit linked separately.
I would also replace the old $0/$49/$199 graphic with a four-step graphic showing Tell Us → We Assess → Your Plan → You Decide. That makes the change immediately obvious to visitors.
Next steps, in order: publish this replacement homepage section, remove the old graphic and package links, audit the remaining website for obsolete offers (particularly the unexplained $299), and then resume our AdvocacyOS foundational decisions at F02–F05.
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NZ Tenancy Support Group (Tenants Only!) on Facebook
A safe, supportive, and fiercely pro‑tenant community with thousands of members across Aotearoa. Our Facebook group is where tenants come together to share experiences, ask questions, get fast help, and stay informed about their rights.
We keep the space tightly moderated, evidence‑based, and focused on protecting tenants — not landlords, not property managers, not industry interests.
Note to all Tenants
Our resources are written in plain English and designed to make renting clearer and less stressful.
Whether you’re dealing with repairs, inspections, rent increases, Healthy Homes issues, or end‑of‑tenancy challenges, we offer step‑by‑step support so you can take the right action at the right time.
Renting can feel overwhelming when you don’t know where to turn — especially with damp homes, sudden rent hikes, or landlords who ignore repair requests.
That’s why we’re building a central hub of trustworthy, easy‑to‑follow information for tenants across Aotearoa. Our guides, checklists, and templates help you stay informed whether you’re moving in, dealing with a dispute, or preparing to leave a property.
Support Our Mahi
Koha helps keep this service free for tenants across Aotearoa. Every contribution strengthens the kaupapa and ensures we can continue offering practical, plain-English support for renters facing challenges with landlords, agencies, or the rental system.
Whether it’s a one-off donation or ongoing support, your generosity helps us stay independent, responsive, and focused on what matters: making renting fairer, clearer, and less stressful. You can donate by clicking the Donate on Ko-Fi box on the right, or just click here.
