Repairs Not Done – What to Do When Your Landlord Won’t Fix Things
If something in your home is broken, unsafe, or not working properly, your landlord must repair it. When repairs aren’t done, it can affect your health, safety, and ability to live comfortably. This guide explains your rights, what steps to take, and how to get help if your landlord ignores repair requests.
Your Right to Repairs
Landlords must:
- keep the property in a reasonable state of repair
- fix things that break through normal use
- make sure the home is safe, healthy, and compliant
- respond to repair requests within a reasonable timeframe
They cannot delay repairs that affect your health or safety.
What Counts as a Repair?
Common repair issues include:
- leaks or water damage
- broken windows or doors
- mould or damp caused by the property
- faulty wiring or power outlets
- broken appliances supplied with the tenancy
- unsafe steps, decks, or railings
- heating not working
- hot water not working
- pests or vermin caused by the property condition
If it affects your ability to live safely or comfortably, it counts.
What You Should Do First
- Document the problem Take photos, videos, and notes.
- Tell your landlord in writing Describe the issue clearly and ask for repairs.
- Give a reasonable timeframe Urgent issues should be fixed quickly.
- Keep copies of everything Messages, emails, photos — all of it.
If the Landlord Ignores You
If nothing happens after you’ve asked for repairs:
- send a Notice to Remedy
- contact Tenancy Services for advice
- apply to the Tenancy Tribunal
The Tribunal can order repairs, award compensation, or reduce your rent.
When Repairs Are Urgent
Urgent repairs include:
- no hot water
- no power
- leaks or flooding
- broken locks
- unsafe wiring
- anything that puts your health or safety at risk
Tell your landlord the issue is urgent and needs immediate attention.
If the Problem Makes the Home Unsafe
If the home becomes unsafe to live in:
- you can temporarily leave
- you can ask WINZ for emergency help
- you can apply to the Tribunal for urgent orders
Your safety comes first.
What to Say to Your Landlord
You can use these phrases:
- “This needs repair as soon as possible.”
- “Please confirm when the repair will be completed.”
- “I will need to take further steps if this is not resolved.”
Copy and Paste This Email
Subject: Repair Request – Urgent Attention Needed
Kia ora,
I am writing to request repairs at the property. The issue is:
[brief description]
This needs to be fixed within a reasonable timeframe. Please confirm when the repair will be arranged.
Ngā mihi, [Your Name]
