Tribunal Support Packages

Choose the level of support that best fits your situation.

Budget Support Package — $49

A simple, affordable option for tenants who need clarity and a clear plan for a straightforward tenancy issue.

The Budget Support Package is designed for situations where you don’t need full Tribunal preparation, but you do need guidance, reassurance, and a personalised action plan you can follow yourself.

This package includes:

• a brief review of your situation
• a plain‑English explanation of your rights
• a personalised written action plan
• suggested wording for communicating with your landlord
• guidance on what evidence to gather
• one follow‑up question within 7 days
• a $49 credit if you later upgrade to the Premium Tribunal Support Package

This package does not include:

• drafting full letters or documents
• Tribunal evidence bundles
• ongoing back‑and‑forth messaging
• representation or attending Tribunal with you

Once payment is complete, you’ll receive an email with the link to the Budget Support intake form. After you submit the form, your personalised action plan will be prepared within 24–48 hours.

If you later decide you need full Tribunal preparation, your $49 is deducted from the Premium Tribunal Support Package price, so you never pay twice for the same case.

Who this package helps most

This option is perfect if you:

• want to handle your own issue but need direction
• can’t afford the full Tribunal package
• want reassurance that you’re doing the right thing
• need a clear plan you can follow at your own pace

Why this package exists

The Tenant Support Group will always remain free, but some tenants need more structured help than a Facebook comment can provide. This package gives you affordable, personalised guidance while helping keep the group sustainable for everyone.

Purchase our Budget Support Package

The Budget Support Package is an affordable, one‑off guidance service designed for straightforward tenancy issues. It gives you a clear written action plan so you know your rights, what steps to take next, and how to communicate with your landlord.

This payment covers your full Budget Support Package, including:

• a brief review of your situation
• a plain‑English explanation of your rights
• a personalised written action plan
• suggested wording for communicating with your landlord
• guidance on what evidence to gather
• one follow‑up question within 7 days
• a $49 credit if you later upgrade to the Premium Tribunal Support Package

After payment, you’ll be taken to the Budget Support intake form so we can collect the details needed to prepare your action plan.

Start your Budget Support Package

Click the button below to make your service payment through Ko‑fi. This is a secure payment for the Budget Support Package, not a donation.

When the payment box appears, enter:

• $49 for the Budget Support Package

Once payment is complete, you’ll receive an email with the link to the Budget Support intake form. After you submit the form, your personalised action plan will be prepared within 24–48 hours.

 Tribunal Premium Support Package

Personalised, premium preparation for your Tenancy Tribunal hearing

Most tenants walk into the Tenancy Tribunal alone. No guidance. No structure.. No idea what to expect.

Meanwhile, landlords and property managers often arrive with experience, documentation, and professional support behind them.

The Tribunal Premium Support Package changes that.

This is the most comprehensive, personalised support service TSG offers. It gives you a complete, step‑by‑step preparation package tailored to your exact case — saving you hours of stress, confusion, and guesswork, and helping you walk into your hearing confident, organised, and ready.

• Commercial value: $500
• Non‑member price: $399
• Member price: $199 (membership is free, join here!)

If you’re a registered member of TSG, you receive a 50% discount. That means you get a full half‑day of expert preparation, strategy, and document assembly, plus 2 hours of video conference with a tenancy advocate, for less than the cost of a single hour with a lawyer or advocate.

This is the strongest support a tenant can have without legal representation.

What the Tribunal Premium Support Package includes

Personalised case strategy

A clear, structured plan showing your strongest claims, how to respond to the landlord’s allegations, what to raise at Hearing, which evidence matters most, and what to avoid. This strategy is tailored to your exact situation — not a generic template.

Tribunal‑ready evidence bundle

A complete, organised bundle including an index, section dividers, communication log, rent ledger comparison, maintenance timeline, photo log, statutory references, and all supporting documents arranged in Tribunal‑friendly order. Everything is assembled so you can hand it straight to the adjudicator.

Written submissions

Professionally structured submissions that help you present your case clearly, including a response to the landlord’s claims, a summary of your claims, a closing statement, and a list of orders sought. These are written in plain English and grounded in the Residential Tenancies Act.

Hearing scripts

Step‑by‑step scripts for Hearings, including how to present evidence, how to respond to questions, and how to stay calm and in control. These scripts help you speak confidently and stay on track.

Templates you can reuse

Clean, reusable templates for timelines, evidence lists, communication logs, rent ledger reconciliation, and photo logs. These remain yours for future use.

Ongoing Q&A support

Throughout the preparation process, you can ask questions as they arise. This is where tenants save the most time — instead of guessing, you get clear answers immediately.

Two hours of video conference support

As part of this package, you receive up to two hours of one‑on‑one video support with a tenancy advocate to walk through your case, clarify strategy, rehearse your hearing script, or review any part of your evidence. This is included at no extra cost.

A sample case (fully anonymised)

To help you understand the depth of support included, here is a composite example based on a real‑world case with identifying details removed.

A tenant had lived in their rental for two years. The property manager filed claims for rent arrears, damage, and refusal of access. The tenant disputed these and filed counterclaims for unlawful entry, privacy breaches, retaliatory behaviour, and failure to maintain.

The issues included an incorrect rent ledger, unannounced entries, aggressive communication, mould and leaks, access disputes, and damage claims for pre‑existing issues.

The Tribunal Support Package provided a full case strategy, reconciled rent ledger, maintenance timeline, communication log, photo log, written submissions, a complete evidence bundle, hearing scripts, and ongoing Q&A support. The tenant walked into the hearing with a structured, professional‑quality case — and the adjudicator commented on how well‑prepared they were.

This is the level of support you receive.

Why tenants choose the Tribunal Premium Support Package

Tenants often tell us they feel overwhelmed, unsure what evidence matters, intimidated by the process, confused by the landlord’s claims, or scared of making a mistake. This package removes that stress. It gives you clarity, structure, and confidence — and it ensures your case is presented in the strongest possible way.

For many tenants, it’s the difference between feeling lost and feeling prepared

Pricing

• Commercial value: $500
• Non‑member price: $399
• Member price: $199 (membership is free, join here!)

Ready to get started?

If you’re preparing for a Tribunal hearing and want the strongest possible support, the Tribunal Support Package gives you everything you need — personalised, structured, and ready to use.

How the Tribunal Premium Support Package works after purchasing.

1. You complete a short intake form

After purchase, you’ll receive a simple form asking for the key details of your situation. This includes your hearing date, the claims and counterclaims, copies of notices, and any documents you already have. Most tenants complete this in 10–15 minutes.

2. Your advocate reviews your case

A tenancy advocate goes through everything you’ve provided, identifies the issues, checks for gaps, and maps out the structure of your case. This early review shapes the entire preparation process and ensures nothing important is missed.

3. A personalised case strategy is created

You receive a clear, written strategy outlining:

• your strongest points
• how to respond to the landlord’s allegations
• what evidence matters most
• what to raise at Case Conference
• what to save for the full hearing
• what to avoid or deprioritise

This becomes the roadmap for your entire case.

4. Your evidence bundle is assembled

Your advocate prepares a Tribunal‑ready bundle, including:

• index and section dividers
• communication log
• rent ledger comparison
• maintenance timeline
• photo log
• supporting documents arranged in order

If anything is missing, unclear, or needs strengthening, you’ll be told exactly what to provide.

5. Written submissions are drafted

You receive professionally structured submissions covering:

• your claims
• your responses to the landlord’s claims
• the legal basis for each point
• the orders you are seeking

These are written in plain English and grounded in the Residential Tenancies Act.

6. You receive your hearing scripts

You’ll be given step‑by‑step scripts for:

• the Case Conference
• the full hearing
• presenting evidence
• responding to questions
• staying calm and in control

These scripts help you speak clearly and confidently.

7. You get up to two hours of video conference support

You meet with a tenancy advocate to:

• walk through your case
• rehearse your hearing script
• clarify any confusing parts
• review evidence
• prepare for questions the adjudicator may ask

This is your chance to practise and feel fully prepared.

8. Final review and polish

Your advocate completes a final check of your bundle, submissions, and strategy to ensure everything is consistent, clear, and ready to present.

9. You walk into your hearing prepared and confident

You’ll have:

• a complete, organised evidence bundle
• a clear strategy
• written submissions
• hearing scripts
• two hours of advocate support behind you

Tenants consistently tell us this is the first time they’ve felt in control of the process.

 What tenants say about the package Real feedback from someone who’s used the Tribunal Support Package.

1/9 

   

Purchase the Tribunal Premium Support Package

The Premium Support Package is a premium, personalised preparation service valued at $500. TSG offers it at:

This payment covers your full Tribunal Support Package, including:

• a half‑day of expert case preparation
• personalised strategy
• a complete evidence bundle
• written submissions
• hearing scripts
• ongoing Q&A
• two hours of video conference support with a tenancy advocate

After payment, you’ll receive the intake form and your preparation process begins immediately.

 Start your Tribunal Premium Support Package

Click the button below to make your service payment through Ko‑fi here.or click the "Pay with Ko-Fi button below. This is a secure payment for the TribunalPremium  Support Package, not a donation.

When the payment box appears, enter:

• $199 if you are a TSG member (membership is free)
• $399 if you are not a member or join here!

Once payment is complete, you’ll receive your intake form and your preparation process begins immediately.