Unsafe Living Conditions – What to Do When Your Home Isn’t Safe to Live In
If your home is damp, mouldy, broken, overcrowded, or dangerous, you have the right to get help. Landlords must provide a property that is safe, healthy, and compliant with the law. This guide explains what counts as unsafe living conditions, what to do immediately, and how to get support.
What Counts as Unsafe Living Conditions
Your home may be unsafe if it has:
- serious mould or damp
- leaks or flooding
- broken windows or doors
- unsafe wiring or power outlets
- no hot water
- no heating
- structural issues
- pests or vermin
- sewage problems
- overcrowding
- anything that puts your health or safety at risk
If you feel unsafe, that’s enough to ask for help.
Your Landlord’s Legal Responsibilities
Landlords must:
- keep the property in a reasonable state of repair
- comply with the Healthy Homes Standards
- fix urgent problems as soon as possible
- ensure the home is safe and secure
They cannot ignore serious issues or delay repairs that affect your health.
What to Do Immediately
- Document the problem Take photos, videos, and notes.
- Tell your landlord in writing Describe the issue clearly and ask for repairs.
- Give a reasonable timeframe Urgent issues should be fixed quickly.
- Contact Tenancy Services or Community Law They can confirm your rights and help you take action.
- If you’re unsafe, leave and seek help Your safety comes first.
If the Landlord Refuses to Fix the Problem
You can apply to the Tenancy Tribunal for:
- a work order
- compensation
- a rent reduction
- penalties against the landlord
The Tribunal can force repairs and award damages.
If the House Is Making You Sick
If mould, damp, or cold conditions are affecting your health:
- see a doctor
- keep medical notes or letters
- tell your landlord
- document everything
You may be entitled to compensation if the landlord failed to maintain the property.
If You Need to Leave for Safety
If the home is unsafe to stay in:
- you can temporarily leave
- you can ask WINZ for emergency help
- you can apply to the Tribunal for urgent orders
Your landlord cannot punish you for leaving due to unsafe conditions.
What to Say to Your Landlord
You can use this script:
- “The property has unsafe conditions that need urgent repair.”
- “Please confirm when the repairs will be completed.”
- “I will be seeking advice if this is not resolved.”
Copy and Paste This Email
Subject: Urgent Repairs Needed – Unsafe Living Conditions
Kia ora,
I am writing to report unsafe conditions in the property that require urgent attention. The issues are:
[brief description]
These conditions are affecting my health and safety. Please confirm when repairs will be arranged.
Ngā mihi, [Your Name]
