Tenancy Advocacy You Can Trust

Our admin team has supported hundreds of tenants across Aotearoa through the Tenancy Tribunal process — from complex disputes to straightforward bond refunds that landlords or property managers refused to release.

We are one of the few tenancy advocacy groups in New Zealand with no ties to landlords, property investors, or property management companies. Our independence means our only priority is supporting tenants.

What We Help With

  • Tribunal preparation and guidancePhotorealistic scene of real people sitting around a dining table in a New Zealand home lounge. A Tenancy Agreement document is clearly visible on the table. Warm natural light, supportive discussion atmosphere, diverse group of adults, realistic household setting.
  • Reviewing notices, evidence, and communication
  • Bond disputes and withheld refunds
  • Unlawful or retaliatory actions
  • Harassment, intimidation, or pressure
  • Complex tenancy issues that feel overwhelming
  • Clear explanations of your rights under the RTA

Our Experience

  • Decades of combined advocacy and Tribunal experience
  • Hundreds of successful outcomes for tenants across NZ
  • Support for vulnerable tenants facing intimidation or unfair treatment
  • Proven track record recovering thousands in bonds and compensation
  • Practical, real‑world knowledge of how Tribunal decisions are made

Why Tenants Trust Us

  • Independent and conflict‑free
  • Experienced, knowledgeable admin team
  • Community‑driven kaupapa
  • Straightforward, practical advice
  • Clear communication without jargon
  • 100% tenant‑focused — always

Need Help?

If you’re dealing with a tenancy issue — big or small — you don’t have to face it alone.

You’re welcome to reach out privately to one of our advocates for guidance. We’re here to support tenants who feel unsure, stressed, or stuck.

We stand with tenants. Always.

 If you need help with a tenancy issue, please use the form below and our advocacy team will get back to you as soon as possible. We aim to respond within 1–2 working days. If your issue is urgent, please indicate that in the form.


 
Create a realistic Kiwi lifestyle landscape image, approximately 800px wide and 300px high, showing a warm, everyday New Zealand rental home scene. Include a subtle, welcoming domestic moment such as a family reviewing a tenancy agreement at a kitchen table, with soft natural light, modern but modest NZ home interior, and a calm, supportive atmosphere. No text in the image.


Your Koha helps keep our tenancy advocacy service
free for tenants across Aotearoa.

Tenant Support Group is New Zealand’s largest tenant‑only support community and the country’s most complete tenancy rights resource. Every day, renters rely on our Facebook group and this website for accurate guides, template letters, advocacy support, and clear explanations of their legal rights.

This mahi is independent, unfunded, and kept online through the time and energy of volunteers. If this work has helped you, your koha directly keeps these guides updated, protects tenants facing unlawful behaviour, and ensures this platform stays free for everyone who needs it. Even a small contribution makes a real difference to the people who depend on this service.

 

Every contribution strengthens the kaupapa and supports renters facing challenges with landlords, agencies, or the rental system.

Donate Now!