Terms & Conditions

(Tenant Support Group – New Zealand)

1. PURPOSE OF THIS SERVICE The Tenant Support Group provides free information, guidance, and practical support to New Zealand tenants. Our goal is to help tenants understand their rights and options under the Residential Tenancies Act 1986 and related regulations.

2. NOT LEGAL REPRESENTATION We are not a law firm and we do not provide legal representation. All information we provide is general tenancy guidance only. Nothing on this website or in our communications should be taken as legal advice. If you need legal advice or representation, you should contact a qualified lawyer or community law centre.

3. ACCURACY OF INFORMATION We make every effort to provide accurate, up‑to‑date information. However, tenancy law can change, and every situation is different. We cannot guarantee that the information provided will apply to your specific circumstances.

4. YOUR RESPONSIBILITIES By using this service, you agree that:

• the information you provide is true and complete to the best of your knowledge
• you understand that our guidance is general in nature
• you will make your own decisions about how to act on the information provided

5. PRIVACY AND DATA HANDLING We take your privacy seriously. Information you provide is used only for tenancy support and is kept confidential except where:

• you give us permission to share it, or
• we are legally required to disclose it (for example, a court order). Full details are available in our Privacy Policy.

6. USE OF AI TOOLS Tenant Support Group may use AI‑assisted tools to help organise information, draft documents, and improve clarity in communication. These tools are used only to support the preparation of tenancy‑related documents and do not replace human judgement, review, or decision‑making.

AI tools do not store client documents, tenancy information, or personal details as part of our service. Information provided to AI tools is used only within the active conversation and is not saved as part of any long‑term profile or record. AI tools do not share your information with third parties outside the AI system, and no correspondence is ever issued without your explicit approval.

Clients may request that AI not be used in their case, and this will be respected immediately.

AI tools used by Tenant Support Group operate under Microsoft’s privacy framework. For full details on how Microsoft handles data, please refer to the official Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement

7. COMMUNICATION By submitting your details, you agree that we may contact you by email, phone, or text for the purpose of providing tenancy support. We will not use your information for marketing or share it with third parties.

8. LIMITATION OF LIABILITY To the maximum extent permitted by New Zealand law, the Tenant Support Group is not liable for any loss, damage, or outcomes resulting from:

• actions you take based on our guidance
• delays in responding
• technical issues with this website or email delivery

9. WEBSITE USE You agree not to misuse this website, attempt to access restricted areas, or interfere with the operation of the service.

10. CHANGES TO THESE TERMS We may update these Terms & Conditions from time to time. The version published on this website is the current version.

11. ACCEPTANCE OF TERMS By submitting a form, requesting support, or using this website, you confirm that you have read and agree to these Terms & Conditions.

12. COPYRIGHT AND USE OF CONTENT All content on this website — including guides, template letters, articles, graphics, and downloadable resources — is owned by the Tenant Support Group. You may share or print this material for non‑commercial tenant support, provided it is not altered, misrepresented, or used to imply endorsement. Commercial use, resale, rebranding, or republishing of this content without written permission is prohibited.